Refund Policy

Refund & Cancellation Policy

Last updated: [Date]

1. General Policy

All ticket sales are final unless otherwise stated in the specific event details. We encourage you to review event information carefully before purchasing.

2. Event Cancellation by Organiser

If an event is cancelled by the organiser, registered ticket holders will receive a full refund to their original payment method within 5–10 business days of the cancellation announcement.

3. Event Rescheduling or Significant Changes

If an event is rescheduled or significantly changed (e.g., venue, date, or programme), ticket holders will be notified and offered the choice to retain their tickets for the new date or receive a full refund.

4. Requesting a Refund

To request a refund, please contact us at [your contact email] with your order number and the reason for your request. Requests will be reviewed on a case-by-case basis.

5. Processing Time

Approved refunds are processed within 5–10 business days. The time for funds to appear in your account may vary depending on your bank or payment provider.

6. Non-Refundable Circumstances

Tickets are non-refundable if the attendee is unable to attend for personal reasons, unless covered by a specific guarantee stated in the event listing.

7. Contact Us

For refund enquiries, please contact us at [your contact email] including your order reference number.